Refund & Cancellation Policy
At Ruvilar, we take immense pride in the craftsmanship of our premium silver jewellery. Every piece is handled with care by LD Jewellers, Hisar. This policy outlines the conditions for refunds and cancellations to ensure a transparent experience for our customers.
1. 14-Day Return & Refund Window
We offer a 14-day refund policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order.
- The jewellery must be in its original, unused, and pristine condition.
- All original packaging, tags, and certificates of authenticity must be returned.
- Items showing signs of wear, scratches, or damage will not be eligible for a refund.
🛡️ Mandatory: Unboxing Video for Claims
Since we deal with precious silver articles, a clear, uncut unboxing video is mandatory for processing any claims related to:
- Damaged products received in transit.
- Missing items in the package.
- Incorrect items received.
Note: The video must show the shipping label clearly and the opening of the original seal in one continuous shot. Without this video, we cannot process your request.
2. Cancellation Policy
Orders can only be cancelled within 12 hours of placement or before they are dispatched. Once the product has been shipped from our workshop in Hisar, it cannot be cancelled.
3. Non-Refundable Items
Certain items are not eligible for refunds or exchanges:
- Customized Orders: Jewellery specially designed or engraved for you.
- Sale Items: Products bought during clearance or flash sales.
4. How the Refund is Processed
Once we receive and inspect your returned item at our facility in Hisar, we will notify you of the status. Approved refunds will be processed to your original payment method within 7-10 business days.
Hisar, Haryana, India
Email: support@ruvilar.com